Refund Policy

Last updated: April 5, 2026

            Our Promise: We stand behind the PetSteam Pro 100%. If you or your pet aren't happy, we'll make it right — no hassle, no drama.
        

30-Day "Happy Pet" Money Back Guarantee

We offer a full 30-day money back guarantee on all PetSteam Pro orders. If you're not completely satisfied with your purchase for any reason, simply email us within 30 days of receiving your order and we'll issue a full refund.

How to Request a Refund

Email sales@getpetsteam.com with your order number
Let us know why you'd like a refund (optional — but it helps us improve!)
We'll process your refund within 2-3 business days
Refunds are issued to the original payment method

Do I Need to Return the Product?

No. You keep the PetSteam Pro — we don't want you to pay for return shipping. Consider gifting it to a friend with a furry companion!

Damaged or Defective Items

If your PetSteam Pro arrives damaged or defective:

Email us at sales@getpetsteam.com with a photo of the issue
We'll send a free replacement immediately — no return needed

Wrong Item Received

If you received the wrong color or item, email us and we'll ship the correct one right away at no extra cost.

Late or Missing Refunds

Refunds typically appear within 5-10 business days depending on your bank or credit card company. If you haven't received your refund after 10 business days, please contact us at sales@getpetsteam.com.

Contact Us

Questions about refunds? We're here to help:
sales@getpetsteam.com