Privacy Policy

Last updated: April 5, 2026

PetSteam Pro ("we," "us," or "our") operates the website getpetsteam.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.

1. Information We Collect

When you place an order, we collect:

• Contact information: name, email address
• Shipping information: mailing address
• Payment information: processed securely by Stripe — we never see or store your full card number
• Order details: items purchased, order number, date

When you browse our site, we may collect standard analytics data (pages visited, time on site, device type) through cookies.

2. How We Use Your Information

• To process and fulfill your order
• To send order confirmation and shipping updates via email
• To respond to customer service inquiries
• To improve our website and products

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following trusted third-party services:

• Stripe — for secure payment processing (Stripe Privacy Policy)
• Hostinger — for website hosting
• Meta (Facebook/Instagram) — for advertising analytics (if Meta Pixel is installed)

4. Data Security

We take reasonable measures to protect your personal information. All payment transactions are encrypted via SSL/TLS and processed by Stripe, which is PCI-DSS Level 1 compliant.

5. Cookies

Our site uses cookies for basic functionality and analytics. You can disable cookies in your browser settings, though this may affect site functionality.

6. Your Rights

You may request to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Delete your personal data from our records

To make a request, email us at sales@getpetsteam.com.

7. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
sales@getpetsteam.com